Support

A person replies.

No ticket portal, no support tiers, no bot triaging you toward an article. Mail lands in a mailbox somebody reads — we are a small team, so the reply may come from the founder. Usually within a business day. There is no published SLA yet; when there is one, it will be written here rather than implied.

Channels

The contact form is the fastest path: it lands in front of a person and in our records at the same time. The addresses reach the same people.

• hello@ottoforfirms.comSales and general questions. Pricing, the product, a migration, anything else. A person reads it and replies within a day.
• security@ottoforfirms.comSecurity reports. Vulnerability reports and security questions.
• privacy@ottoforfirms.comPrivacy and data requests. Data-subject requests and data-protection enquiries. Acknowledged within two business days, as the DPA says.
• legal@ottoforfirms.comLegal notices. Contract and legal correspondence.
• press@ottoforfirms.comPress. Media enquiries.

Answer it yourself

Most questions are already answered in writing, free and ungated:

• Operational guidesRunning a collections practice — audits, placements, the mailroom.
• Compliance referenceThe FDCPA, Regulation F, the TCPA and the rest, cited to the rule itself.
• Statute of limitations tablesLimitations periods on consumer debt, quoted from each state's own code.
• GlossaryThe vocabulary of creditor-side collections, one sentence each.
• Otto AcademyCollections 101 — eight lessons, free, no sign-up.
• System statusLive checks on the site and its services.

This is a statement of our own practice, published so it can be checked against what we actually do. It is not legal advice and asserts nothing about anyone else's obligations. Where it is wrong or out of date, it is a defect in this document — tell us and it gets corrected here rather than quietly fixed.