# Support — a person replies

> How to reach a person at Otto — the addresses, the contact form, and what honestly happens next: a person replies, usually within a business day. No tiers, no ticket portal.

- Source: https://ottoforfirms.com/support/
- Publisher: Otto — https://ottoforfirms.com
- Updated: 2026-09-01

Otto support: a person replies — no ticket portal, no tiers, usually within a
business day, and the reply may come from the founder. There is no published SLA.

## Channels

The fastest path is the contact form at https://ottoforfirms.com/contact/ — it lands in front of
a person and in our records at the same time.

- hello@ottoforfirms.com — Sales and general questions. Pricing, the product, a migration, anything else. A person reads it and replies within a day.
- security@ottoforfirms.com — Security reports. Vulnerability reports and security questions.
- privacy@ottoforfirms.com — Privacy and data requests. Data-subject requests and data-protection enquiries. Acknowledged within two business days, as the DPA says.
- legal@ottoforfirms.com — Legal notices. Contract and legal correspondence.
- press@ottoforfirms.com — Press. Media enquiries.

## Answer it yourself

- https://ottoforfirms.com/guides/ — operational guides
- https://ottoforfirms.com/compliance/ — compliance reference, cited to the rule
- https://ottoforfirms.com/statute-of-limitations/ — limitations periods by jurisdiction
- https://ottoforfirms.com/glossary/ — the vocabulary, one sentence each
- https://ottoforfirms.com/academy/ — Collections 101, free and ungated
- https://ottoforfirms.com/status/ — live system checks

## About Otto

Otto publishes this reference and builds the software underneath it: case management for US creditor-side collections law firms, where a client's written rules run before an action is taken rather than in next month's report.

- [Talk to us](https://ottoforfirms.com/contact/)
- [See what it costs](https://ottoforfirms.com/pricing/)

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This is a statement of our own practice, published so it can be checked against what we actually do. It is not legal advice and asserts nothing about anyone else's obligations. Where it is wrong or out of date, it is a defect in this document — tell us and it gets corrected here rather than quietly fixed.